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Administrative Assistant

Salary Range : $41,000.00
Locations : Brooklyn
FLSA Status : Non-Exempt (Hourly) / Full Time
Date Issued : May 2020

POSITION SUMMARY:
The Administrative and Accounting Assistant ensures the efficient day-to-day operation of the office and support the work of management and other administrative staff. The Administrative Assistant will assist with purchasing/inventory functions according to established procedures, funding source DHS or as directed by Management. He/she supports all departments including in the maintenance of information systems for record keeping and reporting.

ESSENTIAL JOB FUNCTIONS:
Through the employee’s own efforts, the employee accomplishes the following essential functions:

Maintain a system for efficient record keeping, regulatory compliance and reporting.
- Maintains a filing system including Discharge Charts, Building Rosters and Sign In/Out sheets.
- Log room and ACS inspections and maintain filing system.
- Maintain system for communicating incident reports to caseworkers, logging incident reports and follow-up, and communicating incidents through the DHS CARES platform for reporting.
- Update office binders as directed by management.
- Maintains employee phone list and outside contacts list.
- Keep records up to date and manage dead filing according to protocols.
- As needed, develop new systems to assist with the efficient management of records.

Answer incoming phone calls, record messages and makes follow-up calls.
- Represent Highland Park CDC in a positive, welcoming manner when interacting with clients, vendors, and all other internal and external stakeholders.
- Ensure that urgent messages / issues are communicated in a timely manner to appropriate parties via a phone call or text as needed.

Support the administration of human resources and operations functions.
- Assist with new employee orientation.
- Obtaining new-hire documents as needed from candidates and new hires.
- Email the IT department to coordinate technological needs for new hires and terminations (email set up, computer, phones, etc.).
- Help employees regarding access to the HRIS system as needed.

Leverage organizational skills to efficiently coordinate and manage organizational communications.
- Schedule appointments and maintain appointment documentation and calendars either electronically or manually.
- Process and receive internal and external mail.
- Schedule appointments for Director and staff members, assist with monthly Shelter / Highland Park CDC Calendar.
- Arrange inter office meetings, reserve office space.
- Coordinate and process shipping via UPS, FedEx, USPS, and other means as needed.
- Receive, open and sorts incoming mail.
- Process and/or create merge mailings and mass mailings to employees when necessary (for information distribution, etc.).

Ensures there is adequate inventory and stock of various supplies.
- Maintains a system for ensuring there is an adequate inventory and a system for ordering supplies in an efficient manner.
- Adheres to all purchasing policies for ordering supplies.

Coordinate with vendors, including but not limited to for technology repairs and maintenance.
- Email IT department to set up new hires with technological needs and termination.
- Coordinate with IT Department and Phone System department to resolve problems.

Perform administrative support tasks:
- Creates and / or revises various forms and reports.
- Type correspondence as requested and as needed.
- Coordinates the maintenance and repair of office equipment.
- Distribute paychecks/ paystubs.

Perform other job duties and special projects assigned by management.

ADDITIONAL JOB FUNCTIONS:

Adheres to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook.

Maintain confidentiality and do not disclose information learned through the course of the job with people other than those who need to know including employee information, financial information, client information, etc.

COMPETENCIES:
To perform the job successfully, an individual demonstrates the following competencies.

Customer Service Orientation: Manages difficult or emotional situations with internal and external stakeholders; Responds promptly to customer needs; Responds to request for service and assistance. Maintains and communicates a positive “can do” attitude with internal and external stakeholders.

Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics.

Systems Thinking: Demonstrates an ability to (a) see how organizational systems (e.g., internal/external conditions, processes, people) interact and influence each other, and (b) how these systems create and contribute to specific issues (e.g., high voluntary turnover) and strengths (e.g., strong customer focus).

Planning / Organization: Prioritizes and plans work activities; Uses time efficiently: Plans for additional resources; Develops realistic action plans. Leverages tools to manage workflow and reprioritizes accordingly.

Service and Teamwork – Understands the needs and wants of the organization, customers, co-workers and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization.

Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.

Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Ethics: Treats people with respect: Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Dependability: Follows instructions; Responds to management direction; Takes responsibility for own actions; Keeps commitments.

Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

QUALIFICATIONS:
To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required.

Minimum Required Education & Experience:
- HS Diploma or GED required.
- 2 years of clerical or administrative experience.
Preferred Education & Experience:
- 2 years of college preferred.
Computer Skills:
- Proficient in computer software programs (Word, Excel, Power Point, CARES, etc.)
Language skills:
- Excellent verbal and written communication skills. Reads and comprehends simple instructions, short correspondence, and memos; Writes simple correspondence; Presents information in one-on-one and small groups situations outside stakeholders, clients and other employees.

GENERAL PHYSICAL REQUIRMENTS AND WORKING CONDITIONS:

GENERAL WORKING HOURS:
- Generally, this position is Monday through Friday.
WORKING FROM HOME:
- Most essential functions of this job cannot be completed working from home.
TRAVEL:
- May be required to travel about 5% of the time to purchase items or to attend a training or go to the post office as needed.
PHYSICAL REQUIREMENTS:
- The physical activity for the Administrative Assistant is:
  - Reaching. Extending hand(s) and arm(s) in any direction.
  - Walking. Moving about on foot to accomplish tasks, and has an ability to navigate from one location to another.
  - Lifting. Must raise objects from a lower to a higher position or move objects horizontally from position to-to-position.
  - Feeling. Must be able to perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Assesses potential safety threats , such as by exposure to chemicals and heat from malfunctioning equipment.
  - Talking and hearing. Able to express and exchange ideas by means of the spoken word. Ability to receive detailed information through oral communication and to make the discrimination in sound.
  - Repetitive motions. Substantial movements (motions) of the wrist, hands, and and/or fingers.

Physical requirements for the Administrative Assistant:
- Sedentary work: Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, with walking and standing required only occasionally.

The visual acuity requirements for the Administrative Assistant (including color, depth perception and field vision).
- Required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal; extensive reading; visual inspection to determine the accuracy, neatness, and thoroughness of the work.

The Administrative Assistant will be subject to the following conditions in this position:
- The worker is subject to inside environmental conditions, protected from weather conditions but not necessarily from temperature changes.

The physical demands described here are representative of those that must be met by an employee to successfully perform the Essential Functions. Reasonable accommodations may be made upon an employee’s request.

This Job Description is not intended, and should not be construed, to be an exhaustive list of all Job Functions, Competencies, Skills and Work Environment/Conditions associated with this job. It is meant to be an accurate reflection of principal job elements useful for recruiting and selecting employees, assigning work and evaluating performance. Additional responsibilities may be assigned, and management retains the right to change this Job Description at any time. Acceptance of this Job Description does not constitute an employment agreement or contract. The Company is an at-will employer and reserves the right to terminate employment for any reason or no reason, with or without notice to the employee.

Recreation Coordinator/Specialist

Salary Range : $16.00-$18.27
Locations : Bronx
FLSA Status : Non-Exempt (Hourly) / Full Time
Date Issued : March 2023

POSITION SUMMARY:
The Recreational Specialist is responsible for developing and implementing recreation programs and supervising recreational activities for the program residents.

ESSENTIAL JOB FUNCTIONS:
Through the employee’s own efforts, the employee accomplishes the following essential functions:

Plan a recreational program for residents, assess the needs and interests of residents.
Supervise volunteer staff, instruct, and lead recreational activities. (team games, arts and crafts, dances, etc.)
Organize and promote special events, holiday’s festivals, and pageants.
Issues and collects arts and crafts supplies and equipment safety on a regular basis.
Inspects recreational areas and equipment on a regular basis.
Attends in service programs for staff; conducts training sessions for volunteers.
Develops and maintains contacts with museums, theatres, sporting events, and other cultural programs.
Handling the meal preparation and delivery for the clients in the program as necessary.
Logging all meals delivered and stored properly.
Works with public and private organizations, coordinate outings and field trips for residents.
Maintain up to date records and statistics and document all incidents.
Assist in the implantation of the childcare and parenting program to include recreation and educational activities for the children and their mother, demonstrating effective child rearing techniques. Ensure the timely commencement and closure of daily nursery activities.
Participate effectively in the implementation of the childcare program that will provide sound educational goals that is appropriate to the age and development level of children, which will enable them to make the most of future educational opportunities,
Assist with the cooperative childcare schedule that will encourage the parents to be involved in the childcare program. Develop and maintain positive working relationship with the parents residing in the facility. Respect the confidential nature of all information about parents residing in the facility. Respect the confidential nature of all information about the parents and children making sure to relay all pertinent information to supervisors.
Ensure safety and proper care of the children during program hours of operation. Teach children personal hygiene and ensure that children’s needs are being met regarding hygiene. Provide a constant learning atmosphere for all children. Engage the children in educational and recreational activities both indoors and outside the program.
Regularly inspect recreational areas and all equipment for safety inspections. Oversee the ordering of supplies and equipment. Plan and supervise the appropriate arrangement of classroom equipment and furniture to endure the safety of all children involved in the program.
Daily inspection, observation, and documentation of possible injuries of children prior to entering the program, documentation of any medical problems. Participate wherever feasible in relater training opportunities as they become available. Attend all staff meeting and participation and work.
Perform other job duties and special projects assigned by management.

ADDITIONAL JOB FUNCTIONS:

Adheres to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook.
Maintain confidentiality and do not disclose information learned through the course of the job with people other than those who need to know including employee information, financial information, client information, etc.

COMPETENCIES:
To perform the job successfully, an individual demonstrates the following competencies.

Customer Service Orientation: Manages difficult or emotional situations with internal and external stakeholders; Responds promptly to customer needs; Responds to request for service and assistance. Maintains and communicates a positive “can do” attitude with internal and external stakeholders.
Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics.
Systems Thinking: Demonstrates an ability to (a) see how organizational systems (e.g., internal/external conditions, processes, people) interact and influence each other, and (b) how these systems create and contribute to specific issues (e.g., high voluntary turnover) and strengths (e.g., strong customer focus).
Planning / Organization: Prioritizes and plans work activities; Uses time efficiently: Plans for additional resources; Develops realistic action plans. Leverages tools to manage workflow and reprioritizes accordingly.
Service and Teamwork – Understands the needs and wants of the organization, customers, co-workers, and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization.
Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.
Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Ethics: Treats people with respect: Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Dependability: Follows instructions; Responds to management direction; Takes responsibility for own actions; Keeps commitments.
Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Minimum Required Education & Experience:
- Associates Degree in Child Care related field
- NYS Driver’s License
- Food Handlers Certification
Preferred Experience:
- Proven skills in music, sports, applied arts, dance, art & Crafts, etc. required.
Computer Skills:
- Proficient in computer software programs (Word, Excel, Power Point, CARES, etc.)
Language skills:
- Excellent verbal and written communication skills. Reads and comprehends simple instructions, short correspondence, and memos; Writes simple correspondence; Presents information in one-on-one and small groups situations outside stakeholders, clients and other employees.

GENERAL PHYSICAL REQUIRMENTS AND WORKING CONDITIONS:

GENERAL WORKING HOURS:
- Generally, this position is Monday through Friday, Days and hour may change based on the need of the recreational specialist change for scheduled activities.
WORKING FROM HOME:
- Most essential functions of this job cannot be completed working from home.
TRAVEL:
- May be required to travel about 5% of the time to purchase items or to attend a training or go to the post office as needed.
PHYSICAL REQUIREMENTS:
- The physical activity for the Administrative Assistant is:
  - Reaching. Extending hand(s) and arm(s) in any direction.
  - Walking. Moving about on foot to accomplish tasks and has an ability to navigate from one location to another.
  - Lifting. Must raise objects from a lower to a higher position or move objects horizontally from position to-to-position.
  - Feeling. Must be able to perceive attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips. Assesses potential safety threats, such as by exposure to chemicals and heat from malfunctioning equipment.
  - Talking and hearing. Able to express and exchange ideas by means of the spoken word. Ability to receive detailed information through oral communication and to make the discrimination in sound.
  - Repetitive motions. Substantial movements (motions) of the wrist, hands, and and/or fingers.
Physical requirements for the Recreational Specialist:
- Sedentary work: Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, with walking and standing required only occasionally.
The visual acuity requirements for the Recreational Specialist (including color, depth perception and field vision).
- Required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal; extensive reading; visual inspection to determine the accuracy, neatness, and thoroughness of the work.
The Recreational Specialist will be subject to the following conditions in this position:
- The worker is subject to inside environmental conditions, protected from weather conditions but not necessarily from temperature changes.

This Job Description is not intended, and should not be construed, to be an exhaustive list of all Job Functions, Competencies, Skills and Work Environment/Conditions associated with this job. It is meant to be an accurate reflection of principal job elements useful for recruiting and selecting employees, assigning work and evaluating performance. Additional responsibilities may be assigned, and management retains the right to change this Job Description at any time. Acceptance of this Job Description does not constitute an employment agreement or contract. The Company is an at-will employer and reserves the right to terminate employment for any reason or no reason, with or without notice to the employee.

Driver

Salary Range : $16.00-18.21
Locations : William Street
FLSA Status : Non-Exempt (Hourly) / Full Time
Date Issued : November 2021

POSITION SUMMARY:
The role of the Driver is to provide HPCDC with professional transportation services of our facility. The essential functions of the job include but are not limited to the duties listed below.

ESSENTIAL JOB FUNCTIONS:
Through the employee’s own efforts, the employee accomplishes the following essential functions:

Transports clients and/or packages to and from destinations
Arrive at destinations on schedule
Fulfill administrative needs, like office pickups
Research and plan for traffic, construction and weather delays
Use navigation applications to determine the best route
Ensure that the vehicle is always fueled and ready for use
Arrange for vehicle repairs as needed
Keep milage records and repair records up to date.
During any down time; help maintenance staff with any general custodial needs as necessary.
Provide quality services and excellent customer services to employees, guests, and clients of HPCDC.
Use excellent interpersonal and communication skills, with ability to interact effectively with people of various social economic levels, demographics, and cultures.
Consistently respond to client and employee grievances in a positive way, role-modeling effective problem resolution skills while helping them to resolve concerns in a non-judgmental, non-condescending manner.
Prevent and diffuse conflict by employing non-defensive communication skills. Ie.) Avoid making judgments without having all of the facts, ask open ended questions, keep an opened posture and neutral facial expressions when communicating).
Represent HPCDC in a professional manner when communicating via phone, walkie talkie, email, and other means, through respectful etiquette, a positive attitude and a positive “tone of voice”.
Abstain from the use of profanity or loud language near the public, employees, and clients.
Maintain the confidentiality of clients and employees, only disclosing information learned through the course of the job to those who need to know. Ie) Do not talk openly and in public about clients.
Employ effective interpersonal and communication skills (verbal, non-verbal, listening, and writing skills) that optimize safety, diffuse, or mitigate conflict, and maintains the integrity of the clients, coworkers and employees.
Responsible for storing and retrieving deliveries and supplies as needed.
Assist other staff with assignments when needed.
The availably to work nights and weekend which may include a revolving shift.

ADDITIONAL JOB FUNCTIONS:
Adhere to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook.

Adhere to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook.
Accurately record time-worked in the timekeeping system and submit payroll records in a timely manner.
Submit requested correspondence and policy acknowledgements to your supervisor, human resources, accounting, and others as needed.
Participates in ongoing staff training, skill development, and mandatory meetings.
Assist in the training and mentoring of other porters as needed.
Distribute inventory supplies according to procedures.
Perform other job duties and special projects assigned by management.

Minimum Required Education & Experience:
- HS Diploma or GED required.
- Valid and clean NYS Driver’s License with at least 2 years driving experience.
Preferred Education & Experience:
- Demonstrated knowledge, experience, or capacity to work with homeless families / individuals and/ or disadvantaged populations.
- CPR / First Aid Certification
- French / Spanish speaking.
Computer Skills:
- Basic computer skills needed for composing emails on Microsoft applications, accessing the HR information system and accessing the device, and composing correspondence.

Porter/Maintenance

Salary Range : $16.00
Locations : Brooklyn
FLSA Status : Non-Exempt (Hourly) / Full Time
Date Issued : April 2021

POSITION SUMMARY:
The role of the Porter is to provide HPCDC with professional maintenance services of our facility Tilden Hall Residence. The Porter is responsible for ensuring the Residence is always in a clean and orderly condition. The essential functions of the job include but are not limited to the duties listed below.

ESSENTIAL JOB FUNCTIONS:
Through the employee’s own efforts, the employee accomplishes the following essential functions:

Cleans floors of common areas for example hallways, laundry area, lounges, meeting rooms, kitchen, bathrooms, etc.
Provide quality services and excellent customer services to employees, guests, and clients of HPCDC.
Use excellent interpersonal and communication skills, with ability to interact effectively with people of various social economic levels, demographics, and cultures.
Consistently respond to client and employee grievances in a positive way, role-modeling effective problem resolution skills while helping them to resolve concerns in a non-judgmental, non-condescending manner.
Prevent and diffuse conflict by employing non-defensive communication skills. Ie.) Avoid making judgments without having all of the facts, ask open ended questions, keep an opened posture and neutral facial expressions when communicating).
Represent HPCDC in a professional manner when communicating via phone, walkie talkie, email, and other means, through respectful etiquette, a positive attitude and a positive “tone of voice”.
Abstain from the use of profanity or loud language near the public, employees, and clients.
Maintain the confidentiality of clients and employees, only disclosing information learned through the course of the job to those who need to know. Ie) Do not talk openly and in public about clients.
Employ effective interpersonal and communication skills (verbal, non-verbal, listening, and writing skills) that optimize safety, diffuse, or mitigate conflict, and maintains the integrity of the clients, coworkers and employees.
Clean bathroom facilities, including sinks, walls, and floors, and in common office areas and client bathrooms as specified by site.
Clean and refurbish all client areas as assigned per site requirement including turning over apartments in a timely manner.
Assisting with minor maintenance issues including but not limited to unclogging drains and toilets, minor carpentry, plumbing work.
Assist in maintaining client apartments which may include but not limited to painting, installing blinds, mattresses bunk beds, day beds, cleaning out refrigerators and stoves bathrooms sinks, other light carpentry work.
Assist with grounds clean up, responsible for maintaining a clean and safe exterior of the facility.
Assist in moving furniture and belongings as needed of clients into and out of apartments/rooms.
Responsible for storing and retrieving deliveries and supplies as needed.
Responsible for maintaining tools, supplies, and equipment.
Assist other staff with assignments when needed.
The availably to work nights and weekend which may include a revolving shift.

ADDITIONAL JOB FUNCTIONS:
Adhere to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook.

Accurately record time-worked in the timekeeping system and submit payroll records in a timely manner.
Submit requested correspondence and policy acknowledgements to your supervisor, human resources, accounting, and others as needed.
Participates in ongoing staff training, skill development, and mandatory meetings.
Assist in the training and mentoring of other porters as needed.
Distribute inventory supplies according to procedures.
Perform other job duties and special projects assigned by management.

Minimum Required Education & Experience:
- HS Diploma or GED required.
- Minimum of 1 year of maintenance experience including painting.
- Experience working with boilers, HVAC systems, plumbing and electrical systems preferred, and usage of hand and power tools required.
- Driver’s License
Preferred Education & Experience:
- Demonstrated knowledge, experience, or capacity to work with homeless families / individuals and/ or disadvantaged populations.
- CPR / First Aid Certification
- French / Spanish speaking.
Computer Skills:
- Basic computer skills needed for composing emails on Microsoft applications, accessing the HR information system and accessing the device, and composing correspondence.

GENERAL PHYSICAL REQUIRMENTS AND WORKING CONDITIONS:

GENERAL WORKING HOURS:
- Shifts vary and may change to include overnight shifts, days, evenings, and weekends.
- Shift may be revolving at times for coverage.

Program Director

Salary Range : $85,000 -$100,000 Annually
Locations : Brooklyn

GENERAL STATEMENT OF POSITION RESPONSIBILITES:
The Program Director is responsible for supervising the shelter/program under his/her jurisdiction. This includes supervision of personnel, facility management, fiscal management, client services, liaison with funding sources, and community relations. Adhere to and comply with ALL contract requirements.

The essential functions of the job include but are not limited to the duties listed in the job description.

DUTIES AND RESPONSIBILITIES:

Exercise overall responsibility for the safe operation and effective results of all program operations at the facility
Maintain a healthy and safe environment for residents and staff while ensuring that residents all are moving towards attainment of independent living, or an appropriate living status beyond the Tilden Hall Residence shelter.
Operate the facility and programs within the approved limits established by the annual budget.
Serve as the primary program liaison to DHS.
Work alongside the Human Resources Department in 1) adhering to the HR Policies and Procedures established in the Employee Handbook and 2) the selection process in filling vacant positions.
Responsible for maintaining effective communication and interaction with staff in all areas of the shelter while ensuring the staff receives the necessary training and professional development that will equip them to be successful in their job descriptions.
Assure the shelter remains in compliance with City and State regulations and that the program and the facility are maintained at a level of excellence that will surpass the requirements of all inspections.
Assess program needs and identify potential funding streams to enhance services.
Serve as liaison to local service providers and community leaders to ensure a good relationship with the community.
Assure that the physical environment of the shelter is maintained and respond to quality assurance questions in a timely manner.
Ensure shelter maintains its contractual compliance regarding program goals and objectives.
Direct supervision of the following personnel: Social Services Director, Client Care Coordinator Supervisor, Security Supervisor, Childcare Supervisor, Intake Specialist and Maintenance Facility Manager.

PERSONNEL AND FACILITY MANAGEMENT

Direct supervision of department heads.
Conduct and ensure provision of relevant training programs for staff (orientation, career development, on-going training)
Perform and review all aspects of personnel management (hiring, terminations, performance reviews, progressive discipline, etc.)
Ensure implementation of and adherence to all Quality Assurance initiatives.

FISCAL MANGEMENT

Ensure timely submission of all financial reports.

LIAISON WITH FUNDING SOURCES

Review program sub-contracts with Administrative Director as applicable.
Liaison between contract holder and Highland Park Community Development Corporation.

CLIENT SERVICES

Supervise all client services.
Ensure confidentiality of all client program records and files.

COMMUNITY RELATIONS

Develop and maintain community linkages in which the shelter/facility is located.
Establish and maintain relationships with support agencies and facilities (day treatment programs, victim services, vocational/educational programs, community-based services, etc.)
Attends Highland Park Community Development Corporation Advisory Council Meetings, and local community board meetings as required.
Establish and maintain shelter/program Community Advisory Board.
Develop Volunteer Programs.

Employee may be required to carry out additional duties as assigned by Supervisor.

Qualifications:

A minimum of 7-10 years’ successful experience in the fields of: services to homeless people; clinical social work with medically frail, mentally ill, or at-risk populations; or in senior-level shelter administration. In addition, successful experience with budget management is strongly desired. Skills of a Shelter Director:
Excellent computer skills including proficiency in Microsoft Word, Excel, PowerPoint, Cares and ADP Workforce now platform or similar platforms.
Strong verbal and written communication skills, with emphasis on face-to-face, empathetic communication with shelter residents.
Exceptional leadership skills in dealing with both staff and residents coupled with a personal commitment to serving the poor and disadvantaged.
Experience with MICA. Mentally ill and chemical abuse.
Master’s degree or higher in Social Work, Mental Health Counseling, Non-profit Operations Nursing, Public Health, Public Policy, or a related field with a related License. A minimum of 3 to 5 years post-masters work experience in the behavioral health and criminal justice field with progressively increasing responsibilities, preferably with the target population
Knowledge of mental illness and serious emotional disturbances and substance use disorders
In depth knowledge of NYC behavioral health and community support programs and systems
Knowledge of homeless resources, NYC shelter systems, and MTA transit systems
Experience working with homeless and precariously housed populations.
Knowledge of treatment, rehabilitation, and community support programs as they relate to consumers/residents, families, and staff
Knowledge of multi-disciplinary team experience preferred
Knowledge of techniques for identifying and preventing potentially violent behavior, including crisis management techniques
Ability to prepare accurate and timely reports
Ability to manage multiple projects and ask for help when needed
Ability to communicate effectively with stakeholders
Competency in written, interpersonal, verbal, and computational skills to present and document records in accordance with program standards
Available to work a flexible schedule in response to participant and staff needs
This position will require travel as needed

Education of a Shelter Director:

Masters level in Social Work or Non-Profit Business Operations, or appropriate, equal experience.

COMPETENCIES:
To perform the job successfully, an individual demonstrates the following competencies.

Customer Service Orientation: Manages difficult or emotional situations with internal and external stakeholders; Responds promptly to customer needs; Responds to request for service and assistance. Maintains and communicates a positive “can do” attitude with internal and external stakeholders.
Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics.
Systems Thinking: Demonstrates an ability to (a) see how organizational systems (e.g., internal/external conditions, processes, people) interact and influence each other, and (b) how these systems create and contribute to specific issues (e.g., high voluntary turnover) and strengths (e.g., strong customer focus).
Planning / Organization: Prioritizes and plans work activities; Uses time efficiently: Plans for additional resources; Develops realistic action plans. Leverages tools to manage workflow and reprioritizes accordingly.
Service and Teamwork – Understands the needs and wants of the organization, customers, co-workers, and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization.
Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.
Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Ethics: Treats people with respect: Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Dependability: Follows instructions; Responds to management direction; Takes responsibility for own actions; Keeps commitments.
Computer Skills:
- Proficient in computer software programs (Word, Excel, Power Point, CARES, etc.)
Language skills:
- Excellent verbal and written communication skills. Reads and comprehends simple instructions, short correspondence, and memos; Writes simple correspondence; Presents information in one-on-one and small groups situations outside stakeholders, clients, and other employees.
- Bilingual is preferred

GENERAL PHYSICAL REQUIRMENTS AND WORKING CONDITIONS:

GENERAL WORKING HOURS:
- Generally, this position is Monday through Friday.
WORKING FROM HOME:
- Most essential functions of this job cannot be completed working from home.
TRAVEL:
- May be required to travel about 5% of the time to purchase items or to attend a training or go to the post office as needed.
PHYSICAL REQUIREMENTS:
- The physical activity for the Staff is:
  - Reaching. Extending hand(s) and arm(s) in any direction.
  - Walking. Moving about on foot to accomplish tasks and has an ability to navigate from one location to another.
  - Lifting. Must raise objects from a lower to a higher position or move objects horizontally from position to-to-position.
  - Feeling. Must be able to perceive attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips. Assesses potential safety threats, such as by exposure to chemicals and heat from malfunctioning equipment.
  - Talking and hearing. Able to express and exchange ideas by means of the spoken word. Ability to receive detailed information through oral communication and to make the discrimination in sound.
  - Repetitive motions. Substantial movements (motions) of the wrist, hands, and and/or fingers.
- Physical requirements for the staff:
  - Sedentary work: Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, with walking and standing required only occasionally.
- The visual acuity requirements for the Staff (including color, depth perception and field vision).
  - Required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal; extensive reading; visual inspection to determine the accuracy, neatness, and thoroughness of the work.
- The Staff will be subject to the following conditions in this position:
  - The worker is subject to inside environmental conditions, protected from weather conditions but not necessarily from temperature changes.

This Job Description is not intended, and should not be construed, to be an exhaustive list of all Job Functions, Competencies, Skills and Work Environment/Conditions associated with this job. It is meant to be an accurate reflection of principal job elements useful for recruiting and selecting employees, assigning work, and evaluating performance. Additional responsibilities may be assigned, and management retains the right to change this Job Description at any time. Acceptance of this Job Description does not constitute an employment agreement or contract. The Company is an at-will employer and reserves the right to terminate employment for any reason or no reason, with or without notice to the employee.

Program Coordinator/Director Soc. Services

Salary Range : $70,000.00 To 80,000.00 Annually
Locations : Brooklyn, Corporate, East 29th St., New York, NY, Highland Park Community Development Corp
FLSA Status : Non-Exempt (Hourly) / Full Time
Date Issued : April 2021

POSITION SUMMARY:
The Social Services Director is responsible for supervision and staff development, program planning and development, and client services.

The essential functions of the job include, but are not limited to the duties listed in the job description.

DUTIES AND RESPONSIBILITIES:

Responsible for providing orientation to casework staff (Caseworkers, Housing specialists, Residential Aides), and instruct staff on social services policies and procedures.
Supervises day to day operations and clinical staff
Provides Administrative and programmatic supervision to case management and residential aide staff.
Facilitates regular case conferences and conducts weekly staff meetings.
Completing Reports for DHS (SOTA, Quarterly and 5/6 reports)
Completing Monitoring Instrument CAP
Joining the 11 AM conference call with DHS
Assigns cases to case managers and schedules work according to priority.
Audits client records and ensures compliance with DHS and HPCDC, regulatory, funding agency requirements and guidelines.
Assesses, trading and coaches case managers, housing specialist and residential aides on work assignments and community resources.
Supervises and documents incident reporting and distributes related notices within 24 hours.
Reviews services plans, program notes, and other required client documentation to ensure comprehensiveness and compliance with HPCDC and regulatory agency requirements. Signs off on final documents prior to filing client charts.
Ensures housings documentations is completed in a timely manager for submission to housing providers.
Manages caseload in the absence of the Case Manager.
Prepares and submits required reports and statistics in a timely manner.
Prepares staff schedules and monitors payroll.
Supervises client databases to ensure accuracy of client information.
Evaluate staff work performance per agency policy and professional standards.
Review disciplinary actions and administer performance reviews for social services staff.
Develop staff training curriculum.
Is on call to address emergency needs on a 24-hour basis.

PROGRAM PLANNING AND DEVELOPMENT:

Establishes service linkages with community resources, both public and private.
Develops tools and procedures to measure achievement and target goals.
Assess improvements in service delivery proves.
Identify, recommend and implement necessary changes with supervisor.
Work with Administrative team, to develop funding proposals for existing and new services.
Utilize and ensure compliance with the Quality Assurance program for Social Services.

CLIENT SERVICES:

Work with IT team, ensure utilization and monitor client case tracking system.
Responsible for monitoring client statistics and ensuring timely delivery of reports to Program Director.
Responsible for the daily operation of client services and for developing a supportive environment for staff and consumers.
Recommends and develops policies and procedures to enhance social services program performance.

Employee may be required to carry out additional duties as assigned by Supervisor.

ADDITIONAL JOB FUNCTIONS:

Adheres to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook.
Maintain confidentiality and do not disclose information learned through the course of the job with people other than those who need to know including employee information, financial information, client information, etc.

Minimum Required Education & Experience:
- Bachelor’s Degree in Social work or related field
- Certification in First Aid, CPR
- Strong written and verbal communication skills
- Strong interpersonal skills and the ability to work independently or in a team setting
- Strong team building and coaching skills and resourcefulness.
- Strong computer skills
- Experience with homeless and mentally ill population.
Preferred Education & Experience:
- Masters degree in clinical field (MSW preferred.
- 2 years related experience of clinical and supervisory experience.
- Previous work experience with homeless population, MICA, or Veterans community
- Foreign languages a plus
- Computer Skills:
  - Proficient in computer software programs (Word, Excel, Power Point, CARES, etc.)
- Language skills:
  - Excellent verbal and written communication skills. Reads and comprehends simple instructions, short correspondence, and memos; Writes simple correspondence; Presents information in one-on-one and small groups situations outside stakeholders, clients and other employees.
  - Bilingual is preferred

Employment Opportunities

Job Titles

Locations

Administrative Assistant

Recreation Coordinator/Specialist

Driver

Porter/Maintenance

Program Director

Program Coordinator/Director Soc. Services

Contact

Location